**MenMatrix Return and Refund Policy**

At MenMatrix, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer a hassle-free return and refund policy, subject to the following terms and conditions:

**1. Return Period:**
– You may return your purchase within 7 days from the date of delivery for a full refund or exchange. After 7 days, unfortunately, we cannot offer you a refund or exchange.

**2. Eligibility:**
– To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please ensure that all tags and labels are intact.

**3. Exclusions:**
– We do not accept returns or exchanges for items that have been damaged, worn, altered, or washed. Additionally, products that are not in their original packaging will not be accepted for return.

**4. Return Process:**
– To initiate a return, please contact our customer support team at support@menmatrix.com within the specified return period. Our team will provide you with further instructions on how to return your item.

**5. Return Shipping:**
– You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service and purchasing shipping insurance as we cannot guarantee that we will receive your returned item.

**6. Refund Process:**
– Once your return is received and inspected, we will send you an email notification to inform you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
– If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider’s policies.

**7. Damaged or Defective Items:**
– If you receive a damaged or defective item, please contact us immediately at support@menmatrix.com. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.

**8. Contact Us:**
– If you have any questions or concerns about our Return and Refund Policy, please do not hesitate to contact us at support@menmatrix.com. Our dedicated customer support team is here to assist you every step of the way.

Thank you for shopping with MenMatrix. We appreciate your trust and look forward to serving you again in the future.