FAQS
MenMatrix – where every humans can look and feel his best without breaking the bank!🤝✨use #Escapematrix to get featured!
Need Help?
Welcome to the Menmatrix FAQ! Here, we’ve compiled answers to all the common questions our community has about our products, orders, and more. Whether you’re new to Menmatrix or a returning customer, we’re here to make your shopping experience smooth and enjoyable. Can’t find what you’re looking for? Reach out to us directly—our team is always ready to help!
How do I place an order on Menmatrix?
Placing an order is easy! Browse our products, select your size and quantity, and add items to your cart. Once you’re ready to checkout, follow the prompts to enter your shipping and payment details which is powered by shiprocket checkout . A confirmation email will follow as soon as your order is complete!
Can I modify or cancel my order after it’s been placed?
We start processing orders quickly to get them to you ASAP, so changes might be limited. If you need to modify or cancel an order, contact our customer service team within 24 hours, and we’ll do our best to help.
What payment methods do you accept?
We’ve made it easy for you to shop with Menmatrix! Our payment gateway, PhonePe, allows you to pay securely using credit cards, debit cards, and net banking. You can shop with confidence, knowing that your information is safe with us.
Is it safe to shop on Menmatrix?
Absolutely! We use industry-standard encryption and security measures to ensure your information is safe with us. Your privacy and data security are top priorities at Menmatrix.
Will I receive a confirmation after placing my order?
Yes, you will! After placing an order, you’ll get a confirmation email with all your order details. If you don’t receive it, check your spam folder or reach out to us to confirm your order.
Which payment gateway does Menmatrix use?
We use PhonePe as our secure and trusted payment gateway. It offers a reliable way to process transactions, ensuring that your information is protected every step of the way.
Are there any additional charges for using certain payment methods?
No, there are no extra charges for using different payment methods on Menmatrix. The total amount displayed at checkout is all you’ll pay—no surprises!
What currencies do you accept on Menmatrix?
Currently, we accept payments in INR (Indian Rupees). For other currencies, check with your bank for conversion rates and any additional fees that might apply.
Do you offer cash on delivery (COD) options?
Yes, we offer Cash on Delivery (COD) for added convenience! Simply select COD at checkout, and you can pay for your order upon delivery. It’s an easy and secure way to shop with us
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking link. Simply click on the link to view your order’s status and estimated delivery date. here is direct link to check your order statustrack here
What is Menmatrix's return policy?
We want you to love your purchase! If you’re not completely satisfied, you can return unworn and unwashed items within 7 days of delivery for a full refund or exchange.
How do I return an item?
To return an item, simply contact our customer support team to initiate the return process. We’ll provide you with instructions on how to send the item back to us.
What items are eligible for return?
Items that are unworn, unwashed, and in their original packaging are eligible for return. Unfortunately, items that have been used or damaged cannot be returned.
How long does it take to process a return?
Once we receive your returned item, it typically takes 2-4 business days to process your return. You’ll receive a notification via email once your return has been processed.
Will I get a refund or store credit for my return?
You can choose between a full refund to your original payment method or store credit for future purchases. Just let us know your preference when you initiate the return.
